Omnichannel CRM: The Future of Customer Relationship Management
In today's digital age, customers interact with businesses through multiple channels. They might browse your website on their laptop, follow you on social media on their phone, or even visit your physical store. This is where **omnichannel CRM** comes into play. It's a strategy that provides a seamless customer experience across all available shopping channels—from brick-and-mortar stores to mobile-browsing and everything in between.
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